Effective Date: 28/01/2025

At 28N Skincare, we’re committed to ensuring our customers are completely satisfied with their purchases. If you’re not happy with any product(s) you purchased from our website, we’ll gladly arrange a refund or exchange.

Customer Satisfaction Guarantee

28N Skincare has a 100% customer satisfaction policy. If you’re not satisfied with any product(s) you purchased from our website, we’ll happily organize a refund or exchange.

How to Make a Refund or Exchange Request

To request a refund or exchange, please follow these steps:

1. Email us at info@28nskincare.com.au with:
2. A member of our Customer Service Team will contact you as soon as possible to assist with the return process.

Return Guidelines

• Timeframe: Requests for returns or exchanges must be made within 60 days of the original order date.
• Condition of Products: Returned product(s) must be substantially unused.
• Proof of Return: When returning products, please keep your proof of return (tracking number) in case the parcel goes missing in transit.

Refund or Exchange Process

• Refunds will be issued to your original payment method once the returned item(s) have been received and inspected.
• Exchanges will be processed for the same or similar product(s), subject to availability.

Exclusions

For hygiene and safety reasons, certain items may not be eligible for returns if they have been opened or used. Please contact us if you have concerns about a specific product.