Effective Date: 28/01/2025

Thank you for choosing 28N SKINCARE! Below, you’ll find everything you need to know about our shipping process.

Domestic Shipping

Standard Shipping – Excluding International Shipments

• You can expect your order to arrive within 3–6 business days after dispatch.
• Orders under $100 (based on cart subtotal) will incur a $9.90 flat rate standard shipping charge.
• Orders over $100 (based on cart subtotal) qualify for free standard shipping.

Express Shipping – Excluding International Shipments

• You can expect your order to arrive within the times specified by Australia Post for Express Shipping, based on your location.
• Orders under $100 (based on cart subtotal) will incur a $14.90 flat rate express shipping charge.
• Orders between $100–200 (based on cart subtotal) will incur a $5.00 flat rate express shipping charge.
• Orders over $200 (based on cart subtotal) qualify for free express shipping.

Tracking and Delivery

• We ship your goodies through Australia Post or StarTrack, depending on the delivery location.
• All orders include parcel tracking, and you will receive an email with tracking information once your package leaves our warehouse.
• If you haven’t received a tracking email within 3 days of placing your order, please contact us at [Insert Contact Email or Form Link], and we’ll investigate immediately.

International Shipping

Express International Shipping

• International shipping is sent Express and charged at the estimated cost price.
• The cost of shipping depends on the total weight of your order.
• To find out your shipping costs:

Taxes and Duties

• Taxes and duties are not included in the shipping cost and may be charged upon receipt.
• It is the buyer’s responsibility to check the destination country’s regulations regarding taxes and duties on parcels shipped from Australia.

Customs Clearance

• 28N SKINCARE is not responsible for items held in customs.
• If your order is held in customs, it is the buyer's responsibility to contact their local customs office and arrange for the parcel to clear customs.